Notes on debt collection

A debt collection company must be entered on the legal services register in order to carry out their work. Debt collection is a legal service which must be registered with the relevant district court. Customers can view the registration here.

Membership of the BDIU indicates conscientious, proper and honest professional debt collection qualifications, as the association monitors the practices of its around 560 members and ensures responsible behaviour. A list of members can be viewed here.

Reputable debt collection companies will specify the name of the client clearly within the letter, as well as the reason for the letter and the subject and date of the outstanding debt. There should also be clear reference numbers and contact options for the debtor. It is worth noting that this kind of letter can also be via e-mail or text.

Transfers to foreign accounts (which can easily be recognised based on the first two letters of the IBAN number) are unusual and customers should be wary. What the digital debt collection companies are now offering is a settlement of the debt via a digital link in a customised payment page or a debtor portal. This is provided as a service for the defaulting customer to allow the outstanding bill to be paid quickly, conveniently and with no changes in media format. Of course, the outstanding debt should always be verified before paying.

Debt collection companies are legal service providers and are subject to the law on the remuneration of solicitors (Lawyer Remuneration Act – RVG). They can only charge for their services within the framework of the RVG. The fees are clearly defined by law. Excessive debt collection fees indicate a disreputable company.