Please do not ignore our message. Send us an e-mail or call us to discuss the situation and avoid further reminders and costs. We will clarify things with the contract partner and, of course, will stop proceedings immediately if it transpires that our payment requests are not correct. If you are not familiar with the contract partner, the claim could still be correct, perhaps if you have used the services of a payment service provider when placing an order at a shop. This service provider, who made it possible to pay by invoice, for example, is your legal contract partner and payment is due to them. If, after more careful checks, it is still not clear why this claim exists and you have not received the goods or services to which it relates, please check whether your data could have been compromised. You can find out more on the website of the Federal Ministry for Information Technology Security
. But it is important that you contact us whatever the situation, we can help you!