PAIR Finance was part of the first digital DKM 2020, the leading trade fair for the finance und insurance industry, and provided new and exciting insights in the online event. The participants – industry leaders and disruptors of the InsurTech landscape – were awaited by a concentrated digital spirit around AI-based receivables management.
Moderated by Anna Behrens (Business Development Manager, PAIR Finance), Bernd Oehlen (Senior Manager Financial Solutions, nexible) and Stephan Stricker (Founder and CEO, PAIR Finance) shared a wide range of experiences around the cooperation: from the first steps, over the integration, to the measurement of customer loyalty.
“In the insurance industry, the dunning procedure starts in the current contract where changes happen, such as new premiums or F-class adjustments”, nexible manager Bernd Oehlen reported on the challenges of receivables management in the insurance industry. These changes would have to be reflected in a modern dunning procedure – automated and digital.
The complete video of the workshop can be found here (in German).
02:31 Origin of the PAIR Finance Philosophy
05:06 The self learning algorithm
07:30 Digital First Approach
09:03 Intro Nexible – the fully digital insurer
12:02 Relevance of the partner network for nexible
13:22 How did the collaboration with PAIR Finance come about?
15:44 The importance of customer orientation, speed and integration
20:50 Special features of receivables management in the insurance industry
22:30 Success in the collection of nexible
24:26 Looking to the future: About nudging and a deeper insight into specific customer groups
29:20 Why should one deal with digital debt collection right now?
Many thanks to nexible and all participants for your interest and the positive feedback.
Our outstanding debt ratios have decreased significantly and the feedback from our customers is positive.”Bernd Oehlen, Senior Manager Finance-Operations, Nexible GmbH